The warranty period shall be calculated from the date of product installation. Online shopping vouchers, valid electronic warranty cards and official purchase invoices shall serve as valid proof of the actual product receipt date.
Note: If the date on the purchase invoice is inconsistent with the actual product receipt date, the warranty period shall be calculated based on the date when the consumer actually receives the product.
If the consumer cannot provide valid proof of receipt, the warranty period shall be calculated starting from two days after the order payment date. For products used for commercial purposes, the warranty period is one year.
01.Damage caused by improper use, transportation, maintenance or storage by the consumer;;
02.Damage resulting from repairs performed by service centers not authorized by our company;
03.Damage caused by unauthorized disassembly by the consumer;
04.Damage arising from the purchase and replacement of non-original spare parts;
05.Failure to provide valid warranty documents (online shopping vouchers, valid electronic warranty cards, official purchase invoices) and inability to prove the product is within the warranty period;
06.Inconsistent or altered three-guarantee certificate information inconsistent with the product model under repair;
07.Damage caused by force majeure events such as earthquakes, fires and floods;
08.Products beyond the warranty period;
Damage caused when the product operating environment (including but not limited to voltage, humidity, temperature, altitude, pest infestation, etc.) clearly exceeds the requirements specified in the product user manual.
Note: The manufacturer reserves the right to modify product models without prior notice.
For products excluded from warranty coverage, paid repair services are available. The after-sales service team of Shuoxiang Technology will provide you with professional and attentive services.
